SERQ for plumbing service businesses
Plumbing business software.
From urgent call-out
to completed job.
Run leak repairs, drain cleaning, installations and maintenance with SERQ by Codequery. Bring enquiries, plumber schedules, quotations, parts and payments into one connected workflow.
✓ SaaS for plumbing teams ✓ White-label options for your brand
Interactive product illustrations based on your SERQ workflows. Sample data; not a live account. Features vary by plan and setup.
How SERQ is packaged
Your office and field team.
One subscription.
Start with the tools to run your service operation. Add your customer-facing website as you grow.
Admin panel
Your office workspace for bookings, customers, technicians, service operations and reports.
Partner app
Your technician’s workspace for assigned jobs, visit details, progress updates and completion.
Branded booking website
A customer-facing website for your services and bookings. Customer app requirements are scoped separately.
The problems behind a busy service day
More jobs should not mean
more things to chase.
Built for the everyday coordination challenges of plumbing contractors, maintenance teams and service-business owners.
Enquiries get lost between calls and chats.
A leaking pipe needs attention while your plumbers are already on site elsewhere. Requests arrive by phone, web form and chat, making it easy to miss a follow-up.
Keep enquiries, customer details and follow-ups together, then turn a confirmed request into a booking.
The office keeps calling technicians for updates.
Who accepted the blocked-drain job? Has the plumber reached the property? Customers keep calling when the office cannot see the latest job status.
Use manual or configured automatic assignment, job alerts and status updates to keep office and field teams connected.
Extra parts and charges are difficult to reconcile.
A visit needs a new valve, tap cartridge or extra fitting. Verbal approvals and separate notes make it hard to match the work, stock and final bill.
Record additional items against the job, use your service rates and track stock and payment status through the relevant modules.
AMC renewals depend on someone remembering.
Property managers expect recurring inspections and preventive visits. Maintenance dates and contract renewals can disappear into spreadsheets.
Keep contract information, maintenance visits and renewal dates visible so your team can follow up at the right time.
Repeat complaints lack a clear service history.
A leak returns after an earlier visit. The next plumber needs the property notes, previous diagnosis, parts used and work photos before attending.
Keep notes, photos, invoices and complaints connected to the customer. Use configured OTP verification to record job start and closure.
Collections and technician payouts need manual checking.
Cash, online payments, pending invoices and commissions can sit in different records at the end of the day.
Review collections, outstanding balances and technician payouts from the admin workspace, with compensation rules configured for your model.
From enquiry to repeat service
One connected workflow.
Every plumbing visit.
A practical process for your front desk, field team and business owner.
Capture the right details
Record the service type, address, preferred slot and equipment notes when a customer books.
Give the job a clear owner
Assign a technician and share the schedule and instructions through the partner app.
Keep a record of the work
Manage quotations, record parts used and capture service updates and work photos.
Prepare for the next visit
Issue the invoice, keep the service history and track future AMC visits and renewals.
Built around your operation. Configure service categories, rate cards and team roles to match how your business works.
WhatsApp automation & push notifications
The right update.
At the right moment.
Customers need to know what happens next. Technicians need to know what needs action. Connect booking events to the right notification workflow.
- Customer WhatsApp: booking and service updates through supported templates and integrations.
- Partner push: assigned-job alerts and operational updates in the app.
- Office visibility: a shared booking status instead of repeated follow-up calls.
These are illustrative message flows. Triggers, recipients and reminders must be configured. WhatsApp templates, permissions and provider charges apply; push delivery depends on device settings and connectivity.
Scheduling, estimates, invoicing & field service
Give every plumbing job
a clear next step.
Manage the office work around repairs and installations, while giving your plumbers the information they need on site.
Schedule the day. Handle the changes.
Keep planned visits and new call-outs in the same workspace. Assign a plumber, update the slot and share property instructions when the day changes.
Example service schedule
Keep contract visits on the calendar.
Manage plumbing maintenance contracts and planned visits with the customer’s service history close at hand. Give your office a clear view of upcoming work and renewal follow-ups.
- Keep contract and covered-service details together
- Track scheduled and completed maintenance visits
- Identify upcoming renewals for follow-up
- Give returning customers a consistent experience
Give every plumber the full job context.
Share the address, access instructions and reported issue before the visit. Keep progress updates and work photos with the job so the next person has a useful service history.
- Share customer, location and service instructions
- Capture work photos and completion details
- Use OTP-based job verification where configured
- Send WhatsApp updates through supported integrations
Turn site findings into an itemised bill.
Prepare a quotation for the work, record additional fittings and service charges, then track the invoice and payment status against the same booking.
- Prepare quotations using your service rate cards
- Track parts and inventory used across jobs
- Create invoices and record payment status
- Review job, team and revenue reports
Custom plumbing project workflows
Managing a bathroom fit-out or multi-day installation?
Discuss site supervisors, helpers, material challans, daily progress, approvals and milestone billing for larger installations. These project workflows are assessed and quoted separately from the standard SaaS setup.
Plumbing services you can manage
One workspace for your plumbing services.
Whether you run a local plumbing team or maintain multiple properties, organise your service categories, rates and field assignments around the work you deliver.
Discuss your workflow →Leak & pipe repairs
Leaks, faulty taps, pipe repairs and urgent inspection visits.
Plumbing maintenance
Recurring inspections and planned visits for homes and commercial properties.
Drain cleaning
Blockages, cleaning visits and follow-up work with service history.
Fixtures & installations
Taps, sinks, toilets and fittings with job notes and itemised billing.
Choose your starting point
Your operation today.
Room for your brand tomorrow.
Start with SERQ SaaS, or discuss a white-label setup for a branded service experience.
SERQ SaaS
Admin panel and partner app on one subscription. Add a branded booking website when your business needs it.
- Admin panel and partner app workflow
- Bookings, assignments and customer records
- Service, AMC and reporting capabilities by plan
- Branded booking website available as an add-on
SERQ under your brand.
Launch your own service brand with a one-time software licence. No recurring per-user or monthly software licence fee under the agreed white-label package.
- Your brand identity across the agreed product scope
- Customer and partner app options
- Admin, website and integration requirements
- Hosting, APIs, messaging, support/AMC and custom work scoped separately
| Deliverable | SERQ SaaS | SERQ white-label |
|---|---|---|
| Admin panel | Included in subscription | Included in agreed platform scope |
| Partner / technician app | Included; branding depends on plan | Branded app; platforms agreed in scope |
| Customer app | Separately scoped add-on | Branded customer app; Android/iOS scope agreed |
| Booking website | Optional add-on | Branded website in agreed package |
| Software licence | Subscription and plan limits apply | One-time licence under the quoted package |
| WhatsApp, APIs & messaging | Plan and provider charges apply | Setup and third-party costs scoped separately |
| Custom project workflows | Assessed and quoted separately | Assessed and quoted separately |
Feature availability, integrations and app scope depend on your selected plan. Source-code access is separate unless expressly included in your agreement.
A few useful answers
Before you get started.
Have a specific workflow in mind? Walk us through how your team handles a service job.
Talk to Codequery →Can I manage different plumbing services in one workspace?
You can organise different services using categories and rate cards, with bookings and customer records in a shared workspace. Discuss any specialised fields or workflows during your demo.
Can my technicians use the software in the field?
The partner app supports the field service workflow, including assigned jobs and service updates. Ask for a demonstration of the app features included in your selected plan.
Can I manage AMC visits and renewals?
Codequery supports AMC management so you can organise maintenance contracts, service visits and renewal follow-ups. The demo can show how this fits your contract structure.
Can customers receive WhatsApp updates?
WhatsApp notifications can be configured through supported integrations. Availability, message templates and any provider charges should be confirmed for your setup.
What is the difference between SaaS and white-label?
SaaS gives your business access to Codequery’s platform through a selected plan. White-label is for businesses that need their own branding and an agreed app or website scope. Pricing, hosting and support depend on the chosen setup.
Is SERQ suitable for plumbing contractors and maintenance teams?
Yes. You can organise Fixture installation, servicing, repair and drain cleaning as separate service categories. Use bookings, technician assignments, customer records and rate cards to manage these services in one workspace, with modules enabled under your selected plan.
Does the SaaS subscription include a customer app?
The core SaaS offer includes the admin panel and partner app. A branded booking website is an add-on; customer apps are scoped separately. The white-label offer is designed for businesses that need their own customer-facing brand and an agreed set of apps and website deliverables.
Can SERQ handle multi-day HVFixture installation projects?
Specialised requirements such as material challans, site managers, helpers, daily attendance, approvals and milestone billing need a scope discussion. These workflows are assessed and quoted separately rather than assumed to be standard SaaS inclusions.
Can I schedule urgent plumbing call-outs alongside planned visits?
You can create a booking, review the schedule and assign a plumber manually, or use supported automatic-assignment rules where configured. Actual response times depend on your service area, availability and operating hours.
Can plumbers record extra fittings and service charges?
Use the relevant rate-card, inventory and invoicing modules to record parts and additional services against a job. Stock allocation, permissions and any approval requirements should be configured for your operation.
Does SERQ automatically optimise plumbing routes?
Live tracking and configured assignment can support dispatch decisions. Do not assume multi-stop route optimisation is included; discuss your routing requirements during the demo.
Can I bring my existing customer records?
Share a sample of your existing data during onboarding discussions. The team can confirm the supported import format, required cleanup and any migration scope before you move your records.
Bring your service day together
Your plumbers on the job.
Your business in view.
See how a plumbing enquiry becomes an assigned job, a completed visit and a recorded payment. Bring your workflow to a live SERQ demo.